Refund Policy

The Gillian McKeith Restaurant Guide is published by McKeith Research Ltd. We want every restaurant that pays for a service — a listing claim or featured placement — to feel it was money well spent.

30-day money-back guarantee

If you are not satisfied with a paid service, you can request a full refund within 30 days of your order date. No hoops, no hard feelings.

How to request a refund

Refunds are processed by our payment partner, Paddle, who is the Merchant of Record for all our orders. To request a refund, visit paddle.net and look up your order, or contact us through the contact page and we will sort it out for you.

Featured listing subscriptions

Featured placement is billed monthly and you can cancel at any time — the placement runs to the end of the paid month. If you cancel within the first 30 days of your first payment and are not happy, the money-back guarantee above applies.

One thing worth knowing

Editorial inclusion in the guide is free and is never for sale, so there is nothing to refund on that front. A refunded claim or featured placement simply removes the paid features; it does not remove a restaurant from the guide.